Privacy Policy

Privacy Policy

At Gardenia Pty Ltd, we value and respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, and protect your personal information.

What Information Do We Collect and How Do We Use It?

We collect personal information to assist with connecting clients to top property professionals, and to manage our relationship with you. The information we collect may include, but is not limited to, your name, contact details, property preferences, and any other information you provide in relation to your property needs.

We use your personal information to:

• Match you with the best property professionals according to your brief.

• Communicate with you about services, updates, and other relevant information.

• Manage client relations, including invoicing and surveys.

• Improve our services and ensure a smooth experience for you.

We may contact you by email, phone, or other means to send promotional offers, updates, or relevant news. If you do not wish to receive such communications, you may opt-out by contacting us directly.

What Happens If You Don’t Provide Information?

If you do not provide sufficient information, we may not be able to effectively match you with the right property expert or assist with your property needs.

How Do We Protect Your Information?

We are committed to maintaining the accuracy, confidentiality, and security of your personal information. We use a secure database to store the information we collect. Our systems are protected by industry-standard security measures, including password protection and encryption.

Your personal information is only accessible to authorized personnel whose roles require access. All staff are required to maintain confidentiality.

We retain your personal information for as long as necessary for the purposes outlined in this policy or to comply with legal or regulatory obligations. When your information is no longer required, we will securely delete or de-identify it.

Will We Share Your Information?

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners (such as real estate agents and brokers) to fulfill the services you have requested, provided that they agree to protect your information as we do.

We may also disclose your personal information if required by law or for any other legal purposes permitted by the Privacy Act.

Disclosures to Overseas Recipients

Some recipients of your personal information may be located overseas. While we take reasonable steps to protect your information, we may need to transfer your data to countries including, but not limited to, the Philippines, India, or Nepal, where our service providers are based.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe any of your information is incorrect or incomplete, you may request that we update or correct it. To do so, please contact us at:

Gardenia Pty Ltd

Email: info@gardeniaprop.com.au

Phone: 03 8832 8040

We will respond to your request promptly and may not charge for accessing or correcting your personal information.

Your Consent

By using our services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

Feedback and Complaints

We welcome any questions or concerns regarding your privacy. If you have a complaint, please contact us at the details provided above. We aim to resolve any issues as quickly as possible. If you are not satisfied with how we address your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).